Internet Tech Support Scams – From Our Interview With Erin Breen of KTVN

Today we did an experiment with an Internet Tech Support Scam that is reportedly being found online by many in the Reno Sparks area.  Below is a screenshot of what first appears when you happen upon the website at

online-system1 More than likely you were redirected here by a malicious advertisement on another website or a redirect from a fake article; you know all those interesting top 10 articles that look too tempting not to click on, well some of them are not so innocuous.

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Google Has Added HTTPS To Their Ranking Algorithms

Late last year Google made an important change in their ranking system that has received relatively little coverage.  Google has added to their search ranking algorithm a query to determine if a site is being served over HTTP or HTTPS. If a site is being served over HTTPS it ranks higher.

Here's an example of HTTP vs HTTPS:


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Fear As A Weapon To Get You To Open Infected Zip Files

While not in person, this kind of email is as much an attack using social engineering as some unknown tech who shows up saying they are there to repair your copier when you weren't expecting it, but is really there to gain unauthorized onsite access to your network.

The desired outcome is the same - access!  Their weapons is social engineering, cunningly forcing the person in front of them to suspend doubt and allow them access to the building (in the case of the copier repairman) or access to launch an attack on the company's network (in the case of the zip file).

The response to this email is natural, what do you mean my account was declined?!?

And before common sense kicks in the zip is opened the files extracted and wham the malicious content of the zip file is let loose on your company's network.  

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