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GenuineCare Managed IT Services
Get the Protection and IT Service Your Business Needs
Have you stopped to consider how much down time and loss of productive employee hours you lose each month due to technology issues? How much time is lost when an employee runs software updates during the work day? Or how much time is wasted on a slow workstation that has a virus or malware on it? Top Speed has, and what we've found is that most employers don't realize the amount of productive time being lost in a day, let alone multiplied out across weeks and months. Managed Services is the answer for much of that lost productivity; a way to recapture that lost time and revenue.
Top Speed is a highly regarded Managed IT Service provider catering to the unique needs of small and medium sized businesses. Think of us as your own in-house IT Department. Managed Services from Top Speed is not IT outsourcing, it's IT in-sourcing!
We specialize in delivering comprehensive IT solutions whether we are support your existing IT team or acting as your IT Department. Top Speed's GenuineCare offers a wide range of services, including network management, hardware and software maintenance, data backup and recovery, endpoint protection, email security, network security and strategic network planning.
Many IT services that are usually handled during the work day, interfering with productive work time, can actually be handled outside of the work day saving your employees productive time and saving you money. GenuineCare starts with monitoring your systems for potential problems such as hard drive errors and warnings on systems with expired security software. From there GenuineCare service levels move up to a full service contract for companies who are looking for a predictable monthly technology service expenditure.
As your IT partner, Top Speed's goal is to learn your business model and adapt technology to fit your needs at a lower monthly rate than you would pay a full time network administrator. We're here to ensure seamless business operation, increased employee efficiency and provide enhanced security for your business. By entrusting your IT needs to Top Speed, your business can focus on your core responsibilities, knowing that your technology infrastructure is in capable hands.
Our multiple levels of GenuineCare Managed Services let you control your budget. Every business is different and has different needs; we make sure to cater to those needs by providing only the services you really need.
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GenuineCare Basic
- 24/7 monitoring of systems, devices, and services as well as patch management. Once an issue is located an automatic work order is created for issues found during monitoring and Top Speed staff will be touch with you to determine what steps need to be taken to correct it. This option is ideal for those interested in the benefits of managed services, but not ready to jump in fully. This is also an excellent option for those with in-house IT, who would like to add network monitoring and the ability to receive information as soon as an issue is detected. In the case of in-house IT a message is generated and sent to the specified employees notifying them whenever an issue is detected; no more waiting on employees to say there might be something wrong with his/her computer. Now as soon as there's a concern your IT staff will be notified!
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GenuineCare Plus
- Includes everything in GenuineCare Basic plus additional services such as server backups, device backups, Office365 backups, backup tests, endpoint protection, DNS filtering, Office365 licensing and more; actual services provided are based on your businesses unique needs. When an issue is detected Top Speed is notified and an automatic work order is created for Top Speed to take care of it. Backup monitoring and test restores are done regularly. Any and all needed Remote and In-Shop work is also included in GenuineCare Plus.
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GenuineCare Complete
- All your IT management is handled in a flat monthly fee. Everything in GenuineCare Plus plus all work performed onsite for included users, network management and application management as desired. Only new or replacement equipment, software or special projects will change your monthly fee. This is the ideal option for companies looking to have a predictable monthly IT service bill with all services handled for one fixed price. GenuinceCare Complete's advantage is you get 24/7 monitoring, help desk support, and IT Director or CIO at your disposal for a price your budget can afford.
Priority Response
As an added feature, all of our GenuineCare clients qualify for our priority response system. Just by being a GenuineCare client you get moved to the front of the line!
We're here to be your complete IT solution provider allowing you to have a single point of contact for all your computer, network, web, and phone service needs.